IT Support Engineer
On-siteKraków, Lesser Poland, Poland
Job Summary
Maintain and enhance the global IT environment by supporting end users across multiple locations and driving the transition to a modern workplace. Drive the shift from individual services to unified solutions while assessing and improving services to align with regional requirements. Support the day-to-day operation of all technology devices across IT Service Management processes and assist with troubleshooting, maintenance, and expansion of Layer 2 through Layer 7 network infrastructure, principally on Fortinet systems. Ensure accurate and timely incident resolution in line with Service Level Agreements. This role requires a degree in IT or equivalent experience, minimum three years in IT support, and strong knowledge of Windows and Macintosh environments.
Required Qualifications
- Have a degree in relevant IT field or have equivalent professional experience
- Minimum 3 years' experience working in IT support
- Strong working knowledge of Windows and Macintosh
- Understand Windows server roles (AD DS, AD FS, DNS and DHCP)
- networked workstations (LAN, WAN, WLAN)
- Basic understanding in network design for multi-office environment
- Experience in wireless networks and troubleshooting wireless issues
- Must have excellent written and verbal Polish and English language skills
Desired Qualifications
- Knowledge of firewalls and switches (Fortinet)
- Experience in Process automation and or AI
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