IT Support Engineer - EUC L1
On-site · US
Job Summary
IT Support Engineer role providing day-to-day desktop support (local/remote), incident resolution, and documentation in a ticketing system. Responsibilities include first/second line support, handling incidents and service requests via phone, remote access, mail, and onsite; communicating issue status; rollout/installation of IT equipment; coordinating with third-party vendors for AV issues; maintaining asset and knowledge bases; supporting Windows 7-11, Office 365, AD/GPOs, and printers; basic Mac OS support; basic network/troubleshooting; ability to work in a project-based, flexible, team environment; strong English communication skills; requires Bachelor’s degree or equivalent, CompTIA A+ or MCP, and at least 18 months IT experience.
Required Qualifications
- Bachelor’s degree or equivalent in Computer Science or related field
- CompTIA A+, Microsoft Certified Professional (MCP) or better
- Minimum of 18 months’ years of IT experience
- Windows 7-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems
- IT Security knowhow
- Structure and functionality of IT networks and the components (basic)
- Ticketing system Service Now (or equivalent)
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
- Google Workspace experience as good to have (not mandatory)
- Proven analytical, troubleshooting, and problem-solving skills
- Proven ability to multi-task, effectively determine priorities and meet SLA’s
- Excellent communication relationship-building and internal customer service skills
- Adaptable and flexible in a fast-changing industry and work environment
- Willing to work off-hours and weekends when required for projects or emergency support
- Good level of spoken and written English and other local language respective to site location
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