IT Support Engineer
On-siteAustin, Texas, United States
Austin, Texas, United StatesOn-siteFull TimeSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Manage Okta lifecycle, SSO integrations, and permissions across Salesforce, Jira, Slack, and Google Workspace. Configure, deploy, and monitor company-owned devices using MDM solutions like Jamf and Intune while enforcing security policies and OS updates. Maintain inventory, troubleshoot complex network issues involving Cisco Meraki and Juniper infrastructure, and resolve hardware, OS, and enterprise software problems. Drive technical onboarding, offboarding, and end-user training sessions to ensure zero-day readiness. Monitor and resolve helpdesk tickets within SLA guidelines while maintaining internal documentation.
Required Qualifications
- 5+ years of hands-on experience in IT Support, Desktop Engineering, or Systems Administration in a fast-paced technology or SaaS environment
- Strong experience administering Okta (user lifecycle management, RBAC, provisioning/deprovisioning, SSO/SAML integrations)
- Deep hands-on experience configuring and managing MDM platforms (Kandji, Jamf, Intune, IRU) to deploy images, push policies, and enforce security controls
- Demonstrated experience administering enterprise tools, specifically Slack, Zulip, Jira, and Google Workspace
- Practical, hands-on experience configuring and troubleshooting switches, firewalls, APs, and standard protocols (TCP/IP, DNS, DHCP, VPNs)
- Advanced proficiency troubleshooting macOS, Windows, and Linux environments
- Excellent interpersonal and customer-service skills with proven success conducting technical onboarding and end-user training
- Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent practical experience
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