IT Support Engineer - Basic up to RM 4.5k
On-siteShah Alam, Selangor, Malaysia
Job Summary
Diagnose and resolve hardware, software, and network connectivity issues remotely and in person. Set up new computers, software, and peripherals while performing routine maintenance, upgrades, and repairs on computer systems. Provide user guidance and training on hardware, software, and new applications. Act as the point of contact for vendors, tracking support requests, escalating complex issues, and maintaining accurate records of solutions and configurations. Communicate clearly with users and vendors regarding request status and ensure all activities comply with company policies. Requires 1-2 years of deskside experience, proficiency in Windows, Mac, and mobile OS, and ability to travel within Malaysia with own transport.
Required Qualifications
- Diploma or Degree in IT related field
- 1-2 years of working experience in IT deskside/helpdesk related support
- Able to speak & write in English & Bahasa Malaysia
- Experience in Microsoft Windows (10, 11), Apple Mac OS & IOS, Google Android OS
- Microsoft Office Suites (Outlook, Excel, OneDrive, OneNote, Word, PowerPoint, Teams)
- Has basic knowledge in network troubleshooting at endpoint level
- Has basic exposure in IT infrastructure equipment, e.g. router, switch, firewall, access point
- Possess own transport
- willing to travel (within Malaysia)
- positive thinking
- willing to pickup new stuff
- decent communication
- administration skills
- contactable via modern communication tools (IM)
- Able to work with minimal supervision
- prioritize tasks
- manage multiple requests simultaneously
- meet deadlines
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