IT Support Engineer
$180,000–$230,000 year
On-siteNew York City, New York, United States or San Francisco, California, United States
Job Summary
Triage and resolve hardware, software, networking, and account issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms via ticketing, Slack, and in-person channels. Diagnose device enrollment, configuration profiles, and policy enforcement while managing access workflows for onboarding, offboarding, and reorganizations. Handle escalations requiring cross-team coordination and participate in an on-call rotation for urgent issues outside business hours. Provide hands-on support for AV systems, conference rooms, and printers, while documenting solutions and identifying automation opportunities. Contribute to streamlining high-volume operations and scripting repetitive tasks using Bash or Python.
Required Qualifications
- 7+ years of hands-on IT support experience
- ideally in a fast-paced or high-growth environment
- strong troubleshooting skills
- methodical, curious, and persistent
- Demonstrated supporting macOS endpoints
- comfortable supporting ChromeOS, iOS, and Android
- significant experience with Google Workspace administration
- experience with Slack administration
- workspace management
- permissions
- troubleshooting
- substantial experience supporting and administering additional SaaS tools
- Understand identity and access fundamentals
- SSO
- MFA
- directory services
- familiar with MDM fundamentals
- endpoint management concepts
- experience with basic scripting
- Bash or Python
- for automation
- Take ownership of problems
- follow through until they're resolved
- ask why did this happen
- how do we prevent it
- Are organized enough to manage competing priorities
- without things falling through the cracks
- Propose solutions when you see a process that doesn't scale
- Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience
- Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
- Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
- 4 day/week in office expectation
- Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time
- Visa sponsorship
Desired Qualifications
- Be familiar with zero-trust security concepts
- endpoint security tooling
- Have experience with networking basics
- DNS
- DHCP
- VPNs
- networking fundamentals
- Have contributed to IT projects beyond day-to-day support
- migrations
- tool rollouts
- process redesigns
- Have experience using AI tools to improve personal or team productivity
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