IT-Support Engineer 1st Level (all genders)

Accept and resolve IT inquiries and incidents via phone, email, and ticketing systems by independently analyzing, reproducing, and fixing technical issues. Manage end-user devices such as phones and headsets, maintain and expand technical documentation, and support the company's own cloud solution. Communicate effectively with partners and end customers while troubleshooting network, ISDN, and VoIP topics. This role fits within a startup-style environment characterized by flat hierarchies and high transparency across the STARFACE team. Flexible working hours are available for non-service times, with options for mobile office and up to two weeks of work abroad annually.