IT Support Coordinator
On-siteHouston, Texas, United States
Houston, Texas, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Oversee asset lifecycle logistics, including shipping, receiving, inventory movement, and hardware refurbishment. Administer endpoint provisioning, OS installations, and device enrollment while providing Tier 1–2 helpdesk support for software, hardware, and account requests. Manage identity and access activities, from provisioning to deprovisioning, and troubleshoot station operational technology and network connectivity issues. Maintain accurate asset traceability, update knowledge base articles, and coordinate with vendors to minimize operational disruption. Support early/late shifts and occasional travel for deployment.
Required Qualifications
- Demonstrated knowledge/basic understanding of Windows endpoint installation and baseline configuration
- Experience with troubleshooting (diagnostics, prioritization, and resolution) for common endpoint, application, and peripheral issues
- Experience with asset management and equipment logistics (shipping/receiving, tracking, repair workflows)
- Familiarity with ticketing/ITSM workflows and ability to document work clearly within a service management platform
- Strong critical thinking with an analytical approach to problem solving and root cause identification
- Strong written and verbal communication skills
- Ability to support operational coverage needs, including early/late shifts
- Ability to travel for deployment or issue resolution
Desired Qualifications
- Bachelor's degree in computer science or IT-related field (or equivalent experience)
- A+ or Network+ certification (or higher)
- Microsoft mobility/endpoint management certification (or equivalent endpoint management experience)
- Experience supporting airport, aviation, or 24x7 operational environments
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