IT Support Center Analyst
On-siteLincoln, Nebraska, United States
EXPIREDLincoln, Nebraska, United StatesOn-siteFull TimeTECHLarge
Full TimeLargeTECH
Job Summary
Provide Tier 1 and Tier 2 technology support for the global Ritchie Bros. organization, handling incoming calls, ITSM platform tickets, and in-person walk-ins to resolve end-user issues. Manage incidents for in-house computer systems and SaaS/Cloud platforms, ensuring courteous, timely resolution while maintaining accurate incident records and troubleshooting complex problems. Work rotational shifts with 24x7 coverage, including after-hours on-call duties, and perform physical tasks such as lifting and transporting computer peripherals.
Required Qualifications
- Tier 1 & 2 technology support
- Support for RB applications and IT infrastructure systems
- Call center services
- ITSM platform
- Courteous, timely, and effective resolution of end user IT issues
- Maintaining an accurate record of incidents
- Troubleshooting difficult problems
- Rotational shifts
- Overtime
- Occasional weekend work
- On-call work
- Lifting and transporting of moderately heavy objects
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