IT Support & Business Systems Analyst
On-siteRichardson, Texas, United States
Job Summary
Provide technical support and business application administration for North American operations, serving as primary IT support for employees across multiple offices. Troubleshoot hardware, software, networking, and application issues while administering Microsoft 365, Microsoft Business Central, and end-user devices. Prioritize incoming requests, maintain accurate documentation, and coordinate with global IT teams on projects and system enhancements. Occasional after-hours or weekend support may be required for maintenance and critical issues. This role supports local users and remote offices within a fast-paced international toy and games manufacturing environment.
Required Qualifications
- 3–5 years of experience in an IT support or systems support role
- Experience administering Microsoft 365, including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and Microsoft Entra ID
- Experience supporting Microsoft Dynamics 365 Business Central (SaaS)
- Understanding of ERP-driven business processes, including sales order processing, purchasing, inventory management, warehouse operations, shipping, invoicing, and EDI transactions within a wholesale distribution, consumer products, or supply chain environment
- Strong troubleshooting skills for Windows and macOS hardware and software
- Solid understanding of networking fundamentals
- Intermediate to advanced Microsoft Excel skills
- Excellent analytical, problem-solving, and customer service skills
- Ability to prioritize multiple support requests while maintaining a high level of customer service
- Excellent written and verbal communication skills
- Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and experience
Desired Qualifications
- Experience with TrueCommerce and/or Electronic Data Interchange (EDI)
- Experience with Fishbowl
- Experience with QuickBooks administration
- Experience with Jet Reports
- Experience with data analysis and reporting
- Experience supporting Microsoft Dynamics 365 Business Central and/or EDI workflows
- Microsoft certifications or equivalent technical training
- Customer-focused with a positive, service-oriented attitude
- Patient, professional, and approachable when assisting end users
- Strong organizational and time management skills
- Able to adapt to changing priorities in a fast-paced environment
- Self-motivated with the ability to work independently and collaboratively
- Detail-oriented with a commitment to accuracy and follow-through
- Eager to learn new technologies and business applications
- Relevant Microsoft certifications are considered an asset
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.