IT SUPPORT
RemoteUnited States
United StatesRemoteFull TimeBachelors DegreeStartup
Full TimeBachelors DegreeStartup
Job Summary
Manage, configure, and optimize Zoho applications including CRM, Recruit, Projects, and Desk. Provide remote IT support to team members across different locations by troubleshooting and resolving hardware, software, and network issues. Develop and maintain integrations, workflows, and automation processes while monitoring system performance, backups, and security protocols. Collaborate with internal departments to ensure IT solutions align with business needs and maintain proper documentation of all IT processes. This role requires a Bachelor's degree in Computer Science or Information Technology and hands-on experience with Zoho products.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
- Proven experience in IT support, administration, and troubleshooting
- Hands-on experience with Zoho products (CRM, Recruit, Projects, Desk, etc.)
- Strong knowledge of CRM systems, APIs, and system integrations
- Familiarity with cloud services, remote IT tools, and general IT infrastructure
- Excellent problem-solving skills and ability to work independently in a remote setup
- Strong communication and documentation abilities
Desired Qualifications
- Experience with workflow automation and API integrations
- Knowledge of cybersecurity best practices
- Familiarity with other CRM systems (HubSpot, Salesforce) is an added advantage
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