IT Support and Applications Specialist (Hybrid - Tampa, FL)
$60,000–$85,000 year
Hybrid · Tampa, Florida, United States
Job Summary
Hybrid IT Support & Applications Specialist based in Tampa, FL, responsible for internal user support, administering and improving business applications, and managing onboarding/offboarding, device provisioning, and day-to-day IT operations. The role supports macOS and Windows endpoints, core SaaS tools (Google Workspace, Slack, Zoom, JumpCloud, Monday.com), and integrations via APIs; requires strong troubleshooting, documentation, and customer-service skills, with focus on security, SOC 2 compliance, IAM/SSO, AI tool governance, and in-person IT support at the Tampa office 2-3 days per week. The candidate should be comfortable working independently in a mid-sized environment (~300+ users), collaborating with IT teammates, and contributing to a positive, high-quality user experience. The salary range is $60,000-$85,000 with a hybrid work arrangement.
Required Qualifications
- Application Administration: SaaS platforms, system configuration, lifecycle management
- Endpoint Knowledge: macOS and Windows support
- Environment Size: mid-sized environments (~300 users+)
- Troubleshooting: strong problem-solving across apps and systems
- Integration & Workflow Understanding: APIs, automation tools, system connections
- Documentation: clear, structured technical writing
- Customer Service & Onsite Support: in-person office support
- Security & SOC 2 Awareness: data, devices, access controls, audit readiness
- IAM/SSO: JumpCloud, Okta, Azure AD, Google Workspace
- AI Tooling & Automation: scripting (Bash/PowerShell/Python); familiarity with AI platforms (Google Gemini, Anthropic Claude, OpenAI/ChatGPT)
- Networking Basics: Wi-Fi, VPNs, DNS, office network troubleshooting
- Onboarding/Offboarding: device setup, provisioning, deprovisioning, access changes
- SaaS Tools Administration: Google Workspace, Slack, Zoom, JumpCloud, Monday.com
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