IT Support Analyst
On-sitePlano, Texas, United States
Job Summary
Provide on-site technical support for employees, troubleshooting hardware, software, network connectivity, and system access issues. Serve as the primary point of contact for IT requests, installing, configuring, and maintaining laptops, monitors, printers, and mobile devices. Manage IT tickets, support onboarding and offboarding processes, and administer Microsoft 365, Active Directory, and single sign-on. Partner with internal teams and vendors to resolve issues, assist with software deployments, and support cybersecurity initiatives including security awareness and incident response. Maintain IT documentation, identify security risks, and participate in process improvement initiatives. Work in Plano, Texas, on-site, reporting to the CIO. Experience in mortgage or financial services is preferred.
Required Qualifications
- 2+ years of experience providing IT support in a business environment or equivalent hands-on technical experience
- Strong troubleshooting skills across hardware, software, operating systems, and business applications
- Experience supporting Microsoft Windows environments and Microsoft 365 applications
- Familiarity with Active Directory, user provisioning, permissions management, and endpoint support
- Ability to diagnose and resolve technical issues while providing a high level of customer service
- Strong communication skills with the ability to explain technical concepts to non-technical users
- Ability to prioritize multiple requests, manage competing deadlines, and work independently
- Strong attention to detail and commitment to maintaining accurate documentation
- Ability to work on-site in a corporate office environment
- Ability to lift and move computer equipment and peripherals as needed
- Ability to sit, stand, walk, and work at a computer for extended periods
Desired Qualifications
- Experience supporting technology within the mortgage, lending, banking, financial services, or other highly regulated industries, including familiarity with Fannie Mae and Freddie Mac guidelines, systems, or workflows
- Familiarity with mortgage-specific applications, platforms, or workflows
- Experience supporting cybersecurity initiatives, including phishing prevention, endpoint security, access controls, vulnerability management, or security awareness programs
- Knowledge of identity and access management concepts, including Microsoft Entra ID (Azure Active Directory) and single sign-on (SSO)
- Experience with IT ticketing systems and asset management tools
- Relevant technical certifications (such as CompTIA A+, Network+, Security+, Microsoft certifications, or similar)
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