IT Support Analyst
On-siteParramatta, New South Wales, Australia
Parramatta, New South Wales, AustraliaOn-siteFull TimeFINTECHLarge
Full TimeLargeFINTECH
Job Summary
Provide 24x7 application and technical support across core business systems, acting as the first point of contact for IT incidents and service requests from internal stakeholders. Investigate and resolve production issues, system incidents, and integration problems while managing and prioritizing service requests in line with SLAs. Collaborate with developers, infrastructure teams, and vendors to maintain system stability, apply patches and upgrades, and support change initiatives. Work within a 24x7 support model involving on-call and weekend rosters, communicating clearly with stakeholders throughout the process.
Required Qualifications
- Experience in application/production support within financial services
- Strong troubleshooting skills across enterprise systems and integrations
- Experience working with incident and service management frameworks (ITIL)
- Hands-on experience with ServiceNow or similar ITSM tools
- Solid understanding of SQL and issue investigation using data queries
- Ability to work in a 24x7 support environment (on-call and weekend roster)
- Strong communication skills with the ability to update stakeholders clearly
- Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services
- Successful applicants will be required to complete background screening including police and employment history checks prior to commencement of employment
Desired Qualifications
- Experience with TIBCO, Java/J2EE, JSP, WebSphere/WebLogic, Apache
- Knowledge of SOAP/web services and integrations
- Exposure to financial services domains (registry, trading, broking, superannuation)
- Basic understanding of network infrastructure and desktop environments and of active directory, MS Dynamics
- Strong problem-solving mindset with a structured approach
- Collaborative and team-oriented
- High level of accountability and ownership
- Customer-focused with a commitment to service excellence
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.