IT Support Analyst Intern (6-months)
On-siteSalt Lake City, Utah, United States
Job Summary
Provide excellent customer service and timely support for the global workforce via ticketing systems, Slack, and in-person channels. Assist with employee onboarding and offboarding by provisioning access, configuring workstations, managing hardware inventory, and coordinating communications. Work hands-on with Intune and Kandji endpoints to perform regular audits for policy compliance. Contribute to larger IT projects that increase business efficiency and productivity. Support AV for company-wide meetings and provide after-hours emergency on-call coverage. This 6-month internship is based in the SLC office, reporting to the IT Manager to help support both the SLC office and remote workforce while collaborating on global initiatives.
Required Qualifications
- Desire to work in a fast-paced, corporate IT environment
- Knowledge of the macOS ecosystem and Windows
- Knowledge in MDM solutions
- Exposure to common core IT systems and other IT management tools
- Willing to work with ticketing or helpdesk systems
- Experience with troubleshooting AV and conferencing equipment
- Ability to think critically, communicate well, and take initiatives
- Understand networking infrastructures, terminology, and hardware
- Awareness of standard corporate security practices
Desired Qualifications
- Certifications related to networking
- Associate's in Computer Science or related field
- Certifications and/or training related to networking
- Bonus points for certifications (MDM solutions)
- Bonus points for security certifications
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