IT Support Analyst
On-siteBengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaOn-siteFull TimeAssociates DegreeLarge
Full TimeAssociates DegreeLarge
Job Summary
Acknowledge, diagnose, and resolve entry-level and advanced IT issues for Huron employees while updating the internal ticketing system with all interactions and resolutions. Manage effective professional relationships with the user community and interdepartmental colleagues, utilizing a broad technical skillset to troubleshoot remotely across time zones. Maintain clear understanding of elevated permissions, registry changes, and Active Directory systems while adhering to defined policies and operating procedures. Work 100% from the office with flexibility to cover night or weekend shifts as needed.
Required Qualifications
- Strong academic performance in your degree of choice, preferably with an emphasis in Information Systems or an associate's degree
- Proficiency in Microsoft Excel, Office products, and Office 365 administration
- Exceptional troubleshooting and problem-solving skills with attention to detail
- Ability to adapt to shifting priorities and act independently
- Strong customer service work ethic with excellent communication skills
- Ability to remotely resolve technical issues across time zones
- Clear understanding of elevated permissions, registry changes, and Active Directory systems
- Willingness to work 100% from the office
- Flexibility to cover night or weekend shifts as needed
Desired Qualifications
- Relevant Microsoft IT certifications
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