IT Support
On-site · Jakarta, Jakarta, Indonesia
Job Summary
Provide technical IT support to employees through various channels, including phone, email, and in-person; troubleshoot hardware and software issues; respond to service requests and maintain a log of issues and resolutions; assist with the installation and configuration of computer systems, software, and peripherals; train users on new software and system functionalities; collaborate with other IT team members to improve processes and enhance the user experience; maintain documentation of IT processes, policies, and procedures; participate in IT projects and initiatives as needed.
Required Qualifications
- Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field
- Proven experience in an IT support or help desk role
- Strong knowledge of Windows and macOS operating systems
- Familiarity with common software applications (e.g., Microsoft Office, collaboration tools)
- Basic networking knowledge, including LAN/WAN, VPN setup, and troubleshooting
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to work well under pressure and prioritize multiple tasks
- Willingness to learn and adapt to new technologies
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