IT Support Administrator
$72,000–$108,000 year
HybridKraków, Lesser Poland, Poland
Job Summary
Provide Tier 2 support for escalated incidents requiring deeper technical analysis, independently resolving most assigned tickets without guidance. Troubleshoot advanced desktop, network, and application issues across multiple platforms while acting as an escalation point for Tier 1 analysts. Support identity management tasks using Azure AD and Microsoft 365, assist with endpoint management via MDM tools, and own major incident communication. Contribute to knowledge base improvements, participate in root-cause analysis for recurring issues, and support deployment of enterprise hardware and software baselines. Collaborate with global IT teams to maintain consistent support standards.
Required Qualifications
- Associate degree or equivalent technical foundation
- 2+ years in technical support
- Strong proficiency with operating systems, hardware, and enterprise applications
- Experience supporting remote, hybrid, and global teams
- Customer Service
- Documentations
- Incident Management
- Information Technology (IT) Services
- IT Service Desk
- Microsoft Office
- Microsoft Windows
- Remote Desktops
- Technical Support
- Troubleshooting
Desired Qualifications
- Experience leading small projects or process improvement initiatives
- Certifications such as Microsoft 365 Fundamentals, Azure Fundamentals, JAMF, or ITIL v4
- Experience with automation or scripting tools
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