IT Specialist

IT Specialist responsible for the effective operation of IT services and support across the organization. The IT Specialist serves as a technical expert for the development, implementation, management, and support of systems and networks. The IT specialist plans and carries out exciting, complex assignments and develops new methods and approaches in a wide variety of IT specialties. They evaluate new and enhanced approaches to deliver IT services; test and optimize the functionality of systems, networks, and data; and define technical requirements. The Information Technology Specialist is responsible for providing various forms of computer-related technical assistance and improving the efficiency of the work of the staff through the use of technology. Duties include assisting users with account setup, password resets and basic system configurations; providing first-level technical support to end-users; assisting in installation, configuration and maintenance of hardware and software components; performing routine checks and updates on systems; identifying and resolving technical issues; collaborating with senior IT team members to troubleshoot problems; creating and maintaining documentation for IT procedures; updating and expanding the IT knowledge base; working with team on IT projects; participating in training to stay current; assisting in implementing and maintaining security measures to protect against unauthorized access and data breaches; following security best practices; performing other duties as assigned.