IT Specialist
On-siteSouthfield, Michigan, United States
Southfield, Michigan, United StatesOn-siteContractEnterprise
ContractEnterprise
Job Summary
Diagnose and troubleshoot Outlook/Exchange issues impacting user productivity while resolving end-user requests and incidents in Service Now. Act as a subject matter expert on client-specific tools and applications, serving as the go-to resource for complex issues. Lead continuous improvement actions, train and mentor consultant teams, and ensure KB articles remain accurate for first-level support. Coordinate process changes, document reporting requirements, and adapt procedures to meet complex client environment needs. Maintain attendance and schedule adherence as required.
Required Qualifications
- Prior experience as a Service Desk agent
- 2-5 years' experience as an IT Specialist subject matter expert
- 2-3 year proficient troubleshooting end-user Outlook issues
- 2-3 years Exchange Administration and troubleshooting
- Familiarity with Exchange Management Shell
- Advanced Excel experience
- Experience with SQL queries
- Service Now
- Attendance and schedule adherence
Desired Qualifications
- A keen interest in new technologies, ability to learn quickly and high level of motivation
- Knowledge of client specific business tools
- Documented history of working in the area for which they are an expert
- Ability to understand industry best practices and can communicate those insights to help improve business model
- Prior support of client's users and the client environment
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.