IT Specialist
On-site · Rossville, Georgia, United States
Job Summary
IT Specialist provides hands-on technical support and infrastructure management across the organization, reporting directly to the Director of Technology & Design. Responsible for maintaining the IT environment including network infrastructure, cloud services, physical security systems, and internal applications, while serving as the primary internal resource for helpdesk support. Works with third-party partners to ensure coverage of IT infrastructure and security responsibilities; collaborates on maintaining cloud server infrastructure (AWS), VPNs, DNS/DHCP, IP configurations, and device lifecycle. Manages security policies, endpoint protection, patch management, incident response procedures, and access controls. Supports ERP (Odoo hosted on AWS) and Google Workspace; administers VoIP systems; licenses Adobe products; tracks IT assets; configures Mac and Windows workstations; performs data maintenance and backup verification; maintains documentation and network topology; and pursues ongoing IT education. Engages across hardware, software, network, and security domains with strong analytical and troubleshooting skills, effective communication, and a proactive, ownership-driven mindset.
Required Qualifications
- Minimum 3 years of professional IT experience in a systems administration or IT support role
- High School diploma/GED required
- Mastery of Mac OS and Windows OS environments, configuration, troubleshooting, and administration
- Mastery of command-line interfaces (Bash/Terminal and Windows CMD/PowerShell)
- Proficiency in TCP/IP networking concepts: subnetting, DNS, DHCP, VLANs, firewalls, and VPNs
- Experience with cloud platforms — AWS and/or Google Cloud (administration, access management, and monitoring)
- Proficiency in Google Workspace administration (users, groups, Drive, Gmail, Calendar, Meet)
- Experience with helpdesk or ticketing systems (e.g., Jira, Zendesk, Freshdesk, or similar)
- Familiarity with endpoint management tools and antivirus/EDR solutions
- Experience managing IT asset inventory, including serialization and check-in/check-out workflows
- Proficiency with Adobe Creative Suite products (licensing and user-level support)
- Strong analytical and troubleshooting skills across hardware, software, and network environments
- Ability to manage multiple concurrent priorities with a proactive, ownership-driven mindset
- Clear and effective written and verbal communication with both technical and non-technical stakeholders
- Attention to detail, especially in asset tracking, documentation, and security compliance
- Adaptability and willingness to take on expanding scope as third-party responsibilities transition in-house
- Collaborative approach with the ability to work alongside external partners and internal departments
- Hands-on experience configuring and maintaining network hardware (routers, switches, access points, firewalls)
- Working knowledge of physical security and access control systems (door codes, badge readers, camera systems)
- Experience administering cloud-hosted application environments — AWS EC2, RDS, or equivalent
- Familiarity with backup and disaster recovery planning and implementation
- Ability to read and interpret network diagrams and system documentation
- Knowledge of IT security best practices: patch management, least-privilege access, MFA enforcement
- Experience with or ability to learn ERP platforms (Odoo experience a plus)
- Bachelor's degree in Information Technology, Computer Science, or other related fields, or equivalent certification.
- Understanding of ITIL or similar IT service management frameworks
- Working knowledge of JavaScript, HTML, CSS, and/or Python
- Experience with Google Apps Script for workflow automation
- Familiarity with infrastructure-as-code tools (Terraform, AWS CloudFormation)
- Experience supporting Odoo ERP environments
- Scripting experience for automation of IT tasks (batch, shell, Python)
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.