IT Specialist
$100,000–$130,000 year
HybridNew York, United States
Job Summary
Serve as the primary onsite IT owner for the New York office, supporting approximately 100 employees with hands-on operational support, infrastructure administration, and employee onboarding/offboarding processes. Lead onsite operational response for infrastructure, endpoint, and office technology incidents while managing enterprise networking, firewalls, wireless networks, and cloud-hosted operational platforms. Administer MacOS and Windows endpoint lifecycle operations through MDM platforms and oversee identity and access management across SaaS applications. Execute onsite IT infrastructure projects from planning through implementation and collaborate with global IT, Security, and R&D teams to ensure operational continuity. Work in a hybrid model (in-office Tues/Weds/Thurs) with occasional after-hours support as needed.
Required Qualifications
- 5+ years of experience in IT operations, infrastructure administration, or onsite corporate IT environments
- Strong hands-on experience supporting both Mac and Windows environments
- Proven experience managing MDM platforms including Kandji and Microsoft Intune
- Strong experience supporting office infrastructure including firewalls, switches, wireless networks, VPN connectivity, and office AV systems
- Experience supporting SaaS administration, onboarding/offboarding workflows, and access management
- Experience working with Security, R&D and Infrastructure teams on operational and compliance initiatives
- Ability to independently prioritize, manage, and execute operational responsibilities with minimal supervision
- Strong troubleshooting and operational ownership capabilities
Desired Qualifications
- Experience supporting fintech or high-growth technology environments
- Experience with Fortinet, UniFi, Cato, Google Workspace, Okta, and Azure Entra ID
- Experience with scripting, automation, or operational workflow orchestration platforms such as Workato or BlinkOps
- Experience supporting datacenter or infrastructure environments
- Familiarity with AWS environments and Amazon WorkSpaces administration
- Relevant certifications
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