IT Specialist
$75,000–$100,000 year
RemoteUnited States
Job Summary
Serve as the primary point of contact for employee IT support, troubleshooting hardware, software, and SaaS application issues. Provision, configure, deploy, and maintain laptops and other company equipment while managing inventory of IT assets. Administer user accounts across business applications including Google Workspace, Slack, and Okta, executing provisioning and deprovisioning following least-privilege access principles. Assist with SOC 2 and other compliance activities by collecting evidence, maintaining documentation, and tracking action items. Monitor endpoint security tools, assist with vulnerability remediation, and support security awareness initiatives and employee training. Coordinate hardware repairs, replacements, and vendor support as needed. Partner closely with the Senior IT & Security Lead on infrastructure projects and work cross-functionally with Operations, Engineering, HR, and Finance to support business needs.
Required Qualifications
- 2+ years of experience in IT support, systems administration, or IT operations
- Experience supporting macOS environments
- Familiarity with identity and access management concepts and SaaS administration
- Experience with Google Workspace, Microsoft 365, Slack, or similar productivity platforms
- Exposure to endpoint management tools such as Kandji, Jamf, Intune, or similar MDM solutions
- Basic understanding of security best practices including MFA, endpoint security, device encryption, and least-privilege access
- Strong troubleshooting and customer service skills with the ability to communicate technical concepts clearly
- Highly organized with strong attention to detail and excellent follow-through
- Comfortable managing multiple priorities in a fast-moving startup environment
Desired Qualifications
- Eager to learn and grow into broader IT security and compliance responsibilities
- Experience supporting SOC 2, ISO 27001, or other compliance programs
- Familiarity with Okta, Google Workspace Admin, JumpCloud, Kandji, Jamf, CrowdStrike, or similar platforms
- Experience writing scripts or automating repetitive IT tasks (Python, Bash, PowerShell, or similar)
- Experience supporting cloud-first organizations
- IT certifications such as CompTIA A+, Network+, Security+, Google Workspace Administrator, or equivalent
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