IT Specialist-IMTO
$42,016–$49,962 year
On-siteCarlisle, England, United Kingdom or Carlisle, Pennsylvania, United States
Job Summary
Provide technical support to all users via phone or on-site support and troubleshoot a wide array of hardware and software issues. Install and maintain desktop computing hardware and software, handle imaging, relocations, and security patch updates. Assist in maintaining inventory of computer hardware and work with the Bureau of Elections to support Election Day processes. Resolve issues with a sense of urgency while demonstrating excellent communication skills and the ability to work independently with little supervision. Requires a high school diploma or equivalent, 1-2 years of technical support experience, and a valid driver's license. Schedule is 8:00am-4:30pm, 37.5 hours per week.
Required Qualifications
- High School diploma or equivalent
- 1-2 years of work experience in a technical support role
- Must show a sense of urgency in resolving issues
- Must possess excellent communication, interpersonal and customer service skills
- Must be able to work effectively with several levels of government officials, agencies, external agencies, and staff
- Must possess the ability to work independently with little supervision in a team environment
- Must possess initiative and problem-solving skills, ability to define problems, collect data, establish facts and draw valid conclusions
- Must possess technical knowledge of computer hardware, software, current operating systems and networking
- Must possess ability to maintain confidentiality regarding work-related information and records
- Must be able to comprehend and speak the English language in an understandable manner to carry out essential functions of job
- Must possess valid driver's license with a clean driving record
- Must be able to record, convey and present information, explain procedures and follow instructions
- Must be able to sit for long periods throughout the workday, with intermittent periods of standing, walking, bending, twisting and reaching necessary to carry out duties of job
- Dexterity requirements range from simple to coordinated movements of fingers/hands; feet/legs; torso necessary to carry out duties of job
- Medium to heavy work, with occasional lifting/carrying of objects with a maximum weight of fifty (50) pounds
- Must be able to move frequently throughout the workday as needed to carry out essential job duties
- Must demonstrate emotional stability, pay close attention to details and concentrate on work
- Must be able to cope with the physical and mental stress of the position
- Travel occasionally to perform job duties
Desired Qualifications
- Associate's degree in computer science, Information Science or related field
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