IT Specialist II
On-siteAurora, Colorado, United States
Job Summary
Analyze business requirements and translate them into technical specifications for global IT solutions in manufacturing and laboratory environments. Deploy, localize, and maintain IT systems for factory-based platforms including MES, warehouse management, and supply chain tools. Execute digital initiatives that align with Operations zero loss journeys, while performing root cause analysis on production-impacting incidents across IT and OT boundaries. Formalize scope for technical changes, manage validation documentation (IQ/OQ/PQ), and ensure compliance with GxP and CSV frameworks. Coordinate disaster recovery procedures and support system upgrades with global teams. This role supports mission-critical production and quality processes within a regulated industrial setting, requiring advanced troubleshooting skills and deep SAP experience.
Required Qualifications
- Bachelor's degree in computer science, Information Systems, Engineering, or a related technical field (or equivalent experience)
- 7+ years of progressive experience in IT operations, application support, or solution delivery within manufacturing or regulated industrial environments
- Experience working in multinational/global organizations supporting site-level deployment of global systems
- Strong background in GMP, GAMP, and Computer System Validation (CSV)
- Hands-on experience supporting MES/LES platforms in production, quality, and warehouse environments
- Strong SAP experience (ECC and/or S/4HANA) supporting manufacturing, supply chain, or quality processes
- Deep understanding of manufacturing execution, materials management, and supply chain workflows
- Advanced troubleshooting across applications, database, and interface layers
- Strong SQL skills for data analysis, incident investigation, and validation support
- Experience with system integrations, data flows, and change control in validated environments
- Experience with IT resiliency, disaster recovery, and business continuity for mission-critical systems
- Demonstrate working knowledge of network and connectivity concepts, including firewall rules, ports and protocols, and network segmentation between IT and OT zones
- Collaborate with network and infrastructure teams to diagnose and resolve connectivity issues impacting manufacturing, laboratory, and OT systems while adhering to site security and compliance standards
- Provide hands-on support for Operational Technology (OT) systems in manufacturing and laboratory environments, including MES/LES, equipment interfaces, historian systems, and shop floor applications
- Understand IT/OT system platform architecture, including application, database, interface, middleware, and infrastructure layers, and how they interact within regulated manufacturing environments
- Troubleshoot issues across the IT/OT boundary, identifying root causes related to applications, databases, interfaces, or network connectivity, and supporting OT teams during production-impacting events
- Support OT and manufacturing teams with real-time troubleshooting of system behavior, data flow disruptions, and integration issues affecting production and quality processes
- Write and execute SQL statements to support operational reporting, incident investigation, data validation, and root cause analysis; troubleshoot SQL query performance, data integrity, and interface-related data issues
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