IT Specialist II
$75,400–$75,400 year
On-siteClackamas, Oregon, United States
Job Summary
Serve as the primary point of contact for employee technology questions, incidents, and service requests, diagnosing and resolving Level I and Level II issues. Configure and support workstations, phones, and peripherals for new hires, role changes, and offboarding. Administer routine Microsoft 365, LastPass, and third-party application access, including password and MFA resets. Maintain accurate IT documentation, including asset inventories, troubleshooting guides, and onboarding/offboarding checklists. Support the remote Systems Administrator by testing, inspecting, and installing infrastructure equipment under technical direction. This onsite role requires travel between Gradient's two locations in Clackamas, OR, and includes occasional after-hours support. Candidates must have at least three years of end-user IT support experience and valid driver's license.
Required Qualifications
- At least 3 years of progressively responsible end-user IT support experience, including Level II troubleshooting
- Hands-on experience supporting Windows workstations and common business applications
- Experience with routine Microsoft 365 user administration (accounts, licenses, mailboxes, groups, access)
- Working knowledge of networking fundamentals (TCP/IP, Wi-Fi, DNS, DHCP) sufficient to diagnose and escalate issues
- Understanding of end-user cybersecurity fundamentals (MFA, phishing, patching, least-privilege access)
- Valid driver's license and reliable transportation for travel between Gradient locations
- Ability to pass a background check and drug test (including THC)
- Must be available for travel between Gradient's two locations
- Must be available for occasional after-hours support as needed
Desired Qualifications
- You take ownership of employee problems and follow them through to resolution
- You enjoy troubleshooting that requires real investigation rather than guesswork
- You know how to make technical information understandable for people with different levels of technical comfort
- You're comfortable moving between hands-on support, account administration, and documentation
- You know when to bring in a specialist rather than push past what you're equipped to handle
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