IT Specialist I
$54,080–$62,400 year
On-siteSandy, Utah, United States
Job Summary
Provide Tier 1–2 help desk support for Windows PCs, Office 365, printers, and network access while troubleshooting hardware, software, and connectivity issues. Install, configure, and maintain desktop and server operating systems, perform disk imaging, and coordinate vendor repairs for assigned trouble tickets. Design and install computer labs, manage voice and data cabling, and execute technology refresh projects across multiple campuses. Document system configurations, create standard operating procedures, and ensure compliance with MIS standards. This role requires travel to Utah, California, Nevada, Idaho, and Texas for approximately 3–4 months annually, with after-hours and weekend availability.
Required Qualifications
- Technical training or equivalent experience (A+ or similar)
- Experience supporting Windows desktop environments
- Working knowledge of Microsoft Office 365
- Understanding of basic networking concepts and troubleshooting
- Strong problem-solving, documentation, and communication skills
- Valid driver's license and ability to travel
- Travel to Challenger locations in Utah, California, Nevada, Idaho, and Texas
- Approximately 3–4 months of travel per year, with heavier travel during summer
- After-hours and weekend work required as part of assigned responsibilities
Desired Qualifications
- Experience with disk imaging, endpoint management, or MDM tools
- Experience in education, nonprofit, or multi-site environments
- Familiarity with ticketing systems and asset management tools
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