IT Specialist- HSPD 12 Credentialing
HybridWashington, District of Columbia, United States or Washington, United States
Job Summary
Serve as a primary technical resource for HSPD-12 system operations, providing guidance and support to program personnel and geographically dispersed field locations. Troubleshoot and resolve complex hardware, software, system connectivity, and end-user technical issues affecting credentialing operations. Support the configuration, operation, maintenance, and deployment of systems for SmartID/PIV enrollment, USAccess activations, and ICAM SharePoint resources. Coordinate technical issue resolution with government stakeholders and manage the deployment, replacement, and accountability of IT equipment across multiple sites. Monitor deployed systems to maintain operational availability and develop technical documentation and recommendations for process improvements. This hybrid position based near Washington, DC requires travel and a Bachelor's degree in IT.
Required Qualifications
- 5+ years of progressively responsible IT support experience involving end-user support, hardware and software troubleshooting, system configuration, software deployment, and technical problem resolution
- Experience supporting IT systems and equipment within a geographically dispersed or multi-site operational environment
- Experience diagnosing and resolving hardware, software, system, and end-user issues with minimal supervision
- Bachelor's degree in information technology, Computer Science, Information Systems, or a related field
- Must be U.S. Citizen
- Must be able to obtain and maintain a Public Trust clearance or higher-level federal security clearance as required by the contract
- Must successfully pass all required background investigations and suitability determinations
- Must be in proximity to Washington DC office and willing to travel onsite as needed
- Must be willing to travel occasionally to support program operations, meetings, and site visits
- Ability to work effectively with Government personnel, stakeholders, and contractor staff in a professional environment
- Must maintain compliance with all federal security, privacy, and information protection requirements
- Ability to handle sensitive and confidential information with discretion
Desired Qualifications
- Experience supporting identity management, credentialing, access control, or related federal IT environments
- Experience with HSPD-12, PIV credentialing, ICAM, USAccess, or comparable identity and credential management systems
- Experience with Microsoft Office, SharePoint, and related collaboration or administrative tools
- Experience providing technical guidance or training to end users and junior technical personnel
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