IT Specialist
$31,200–$31,200 year
On-siteIndianapolis, Indiana, United States
Job Summary
Triage incoming IT tickets, resolve common issues at Level 1, and escalate complex requests. Procure, provision, and retire devices across their lifecycle, while creating accounts and managing basic access under defined runbooks. Set up new hires and contractors on standard tools to ensure day one readiness. Log accurately in the ticketing system, maintain clean device records using MDM and inventory tools, and follow playbooks to flag gaps. Communicate clearly with end users and handle hardware on-site or off-site, including lifting equipment up to 50 lbs. Travel periodically to the office and other global locations as needed.
Required Qualifications
- 0–1 year in help desk, IT support, or an IT internship
- Working knowledge of macOS
- Working knowledge of Microsoft SharePoint
- Working knowledge of Google Workspace
- Working knowledge of a ticketing tool
- Bachelor's degree in IT, Computer Science, or a related field required
Desired Qualifications
- Live in the ticketing/IT Service Management system — log accurately, keep SLAs in view
- Learn our MDM and inventory tools; keep device records clean
- Follow playbooks and flag the gaps so we can fix them
- Communicate clearly and patiently with every end user
- Travel periodically to the office and other globally as needed
- Handle hardware as needed on-site/off-site — including lifting and moving equipment up to 50 lbs and shipping/receiving equipment
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