IT Specialist
HybridNew York City, New York, United States or New York, United States
Job Summary
Provide daily IT support and manage the Helpdesk by responding to end-user requests and troubleshooting POS systems, hardware, and software configurations. Monitor system applications, set up computers and printers, and maintain accurate asset logs for HQ reporting. Administer the SAP-ECP system, configure networks using DNS, TCP/IP, and VPN protocols, and train new hires on internal tools. Collaborate with stakeholders, assist the IT Manager on complex projects, and serve as a liaison between clients and the company. Work in-office twice weekly while maintaining strong communication skills and meeting deadlines.
Required Qualifications
- Minimum Degree or Diploma in Business Management, Computer Science or Engineering, Information Technology
- At least 2 years of experience in a IT role
- 2+ years- experience managing projects and people
- Must work in office at least twice per week
- Bilingual (Korean-English)
Desired Qualifications
- Experience in POS is a plus
- Experience in SAP, EDI and Network is an advantage, preferred
- Experience working with multiple stakeholders
- Strong IT operational background
- Analytical and problem solving skill
- Strong written and oral communication
- Good interpersonal & communication skills
- Able to conduct research into application and software issues
- At least two years of experience in Network/TCP IP/Windows/Mac
- Meticulous, analytical and independent
- Possess a strong sense of urgency, able to prioritize and meet deadlines
- A confident self-starter with a high level of drive
- Self-motivated, committed, determined, diligent and trustworthy nature
- Results oriented, resourceful, resilient, meticulous, has initiative, and willing to be hands-on when required
- Willing to work beyond contractual work hours when required
- Good listener and be a dedicated team player, willing to help others
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