IT Specialist
On-siteSingapore, Singapore
Job Summary
Provide hands-on second-line technical support for hardware, software, and network issues both in person and remotely, ensuring timely resolution of support tickets in line with priority levels and SLA commitments. Maintain and manage core IT infrastructure, including servers, networks, and security systems, while leading the on-site rollout and implementation of global/regional IT projects. Keep meeting rooms and collaboration tech running flawlessly, install and configure hardware and software for office and remote users, and manage the IT asset lifecycle. Monitor network performance for maximum uptime and reliability, collaborate with vendors to ensure top-tier service delivery, and create clear IT documentation and policies. Fluency in English and Mandarin is essential for user support and collaboration within this multinational environment.
Required Qualifications
- Diploma or Bachelors degree in Information Technology, Computer Science, or a related field
- 24 years of hands-on experience in IT support or a similar role
- Solid understanding of servers, networks, cybersecurity, and endpoint management
- Experience supporting AV equipment and video conferencing systems (e.g., Zoom Rooms, Teams Rooms, Crestron, etc.)
- Fluency in both English and Mandarin (written and spoken)
- Certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or ITIL Foundation
- Experience working in multinational or matrixed environments
Desired Qualifications
- Strong problem-solving skills, customer service mindset, and attention to detail
- Ability to juggle multiple tasks, work independently, and thrive under pressure
- Team player with excellent communication and organizational skills
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