IT Solutions Technician Apprenticeship
$32,015,360–$32,015,360 year
On-siteNorth Walsham, England, United Kingdom
Job Summary
Maintain reliable internet and network connectivity across the Trust while responding to IT helpdesk requests and troubleshooting issues on-site and remotely. Install and configure hardware and software on workstations, manage user accounts in Microsoft 365 and MIS, and maintain an IT knowledge base. Set up, check, and maintain laptops, iPads, printers, and AV equipment, including routine maintenance, consumable replacement, and minor repairs. Carry out accurate inventories, monitor network security, and assist with cyber incident response in line with NCSC/DFE guidelines. Set up and operate AV equipment for school events and produce video content for internal and external use. Liaise with suppliers for equipment hire or purchase and attend up to five scheduled evening events annually. Work between North Walsham High School and Millfield Primary sites.
Required Qualifications
- GCSEs in English and Maths at grades 4–9 (A*–C) desirable
- Passion for technology and problem-solving
- Strong communication and interpersonal skills
- Organised, adaptable, and able to prioritise tasks
- Able to work independently and as part of a team
- A calm, helpful, and customer-focused approach
- Microsoft 365, Microsoft Office, and basic networking
- Active Directory and Adobe Creative Cloud
- Hardware assembly, maintenance, or upgrades
- AV equipment setup and video editing
- Patience, sensitivity, and a calm, caring nature
- Enthusiastic about supporting children's learning and development
- Flexible, adaptable, and a team player
- Strong verbal communication skills
- Good active listening and interpersonal skills
- Ability to follow instructions and use initiative
- Confident using basic IT systems or handheld devices
- Interest in education and understanding people's behaviours and needs
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