IT Software Support Specialist
On-siteHot Springs Village, Arkansas, United States
Job Summary
Support end-users and serve as the primary liaison between staff and third-party technology providers by troubleshooting, resolving issues, and administering back office, POS, and other software systems. Identify manual processes and recommend system-based solutions while collaborating with stakeholders to validate system designs against business requirements. Manage workload priorities, develop testing plans, and oversee system updates to ensure efficient operations across all POA departments. Maintain strong knowledge of departmental software use and communicate technical requirements clearly to both technical and non-technical staff and vendors. Participate in the on-call rotation every 4–6 weeks with minimal overtime expected.
Required Qualifications
- Bachelor's degree or higher
- at least three years of related experience
- Ability to troubleshoot software across multiple platforms
- Familiarity with Windows Workstation (through Windows 11), MSSQL, and MySQL
- Proficiency with Active Directory and Group Policy (user management, permissions, and policies)
- Advanced Microsoft Office Suite skills (Excel, Access, Word)
- Experience with reporting tools such as Crystal Reports, SSRS, or Power BI
- Ability to read and interpret contracts, technical specifications, user guides, and procedure manuals
- Capable of writing clear reports and correspondence
- Skilled at presenting information effectively to groups of employees, vendors, or management
- Ability to perform basic arithmetic operations (add, subtract, multiply, divide) with whole numbers, fractions, and decimals
- Ability to apply logical problem-solving to follow detailed written and verbal instructions
- Capable of resolving issues involving limited variables in challenging situations
- Ability to lift or move up to 50 pounds regularly
- Maintain regular attendance
- participate in the on-call rotation every 4–6 weeks
- minimal overtime expected
Desired Qualifications
- database skills
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