IT Site Support Specialist
$50,000–$70,000 year
On-siteDenver, Colorado, United States
Job Summary
Install, configure, and troubleshoot desktop systems, printers, and peripherals in a mixed Microsoft Windows environment while maintaining password security and data integrity. Provide customer service to end users by communicating resolution progress, configure wireless devices for corporate email, and work on software installations and updates via the ticketing system. Independently manage PC imaging, configuration, and placement, maintain support information and phone systems, and conduct user training on applications. Direct advanced technical problems to appropriate resources and participate in projects to improve the end user computing experience. Be responsible for after-hours support and on-call rotation.
Required Qualifications
- Excellent customer service skills
- Knowledge of PC hardware and peripherals
- Advance knowledge of Windows 10, and TCP/IP networking
- Proficiency in Active Directory, Office 365, networking concepts, anti-virus and security tools and PC hardware and software troubleshooting skills
- Excellent interpersonal, communication and organization skills
- Ability to work independently and communicate effectively with users and coworkers
- Strong project management skills, ability to set priorities and meet deadlines with flexibility
- Problem solving – the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully
- Ability to evaluate information and exercise good judgment in making decisions
- Minimum of 2 years providing technical support in IT support role
- Minimum of 2 years supporting Microsoft PC environment
- Minimum of 2 years' experience in a related field with extensive technical experience
- Experience supporting remote users utilizing VPN connectivity
- Associates degree in Computer Information Systems
- Location: Onsite in Denver, CO
- Required to lift 40 lbs. repeatedly throughout the day
- Must reside within approximately one hour of office location to provide adequate daily coverage and/or emergency IT service
- Be responsible for after-hours support
Desired Qualifications
- A+ certification, MCP and Windows 10 certification
- Bachelor's degree
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