IT Services Analyst
$150,000–$200,000 year
On-siteNashville, Tennessee, United States
Job Summary
Prioritize, manage, and resolve incoming support requests to enable end users to accomplish business tasks. Set-up, install, maintain, and upgrade computer hardware and software components, including analysis of user needs and inventory verification. Resolve issues relating to client/server, business Internet connectivity, network connectivity, remote access, VPN configuration, and VOIP-based phone systems. Assist in the maintenance of all computer workstations and provide after-hours IT support as needed. Effectively prioritize workload to maximize customer satisfaction and efficiency while performing other tasks directed by IT leadership.
Required Qualifications
- Bachelor's degree
- Associate's degree
- High school diploma / GED
- 2 years of directly related experience
- 4 years of directly related experience
- 6 years of directly related experience
- Minimum 3 years of experience in IT support
- significant PC experience in a client-server environment
- Excellent communication skills
- ability to effectively interact with stakeholders at all levels of the organization
- Strong organizational skills
- ability to multi-task in a growing business environment
- Detail-oriented with a focus on quality and accuracy
- Strong analytical and problem-solving skills
- ability to translate business requirements into technical solutions
- Self-starter
- customer service-oriented
- excellent problem solver and troubleshooter
- Ability to learn new software platforms quickly
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