IT Service & Project Manager
$66,000–$68,400 year
HybridHelsinki, Uusimaa, Finland or Hervanta, Pirkanmaa, Finland
Job Summary
Manage the quality of outsourced end-user support for ~500 employees by governing SLAs, running service reviews, and driving continuous improvement with providers. Lead selected IT projects across rollouts, migrations, tooling, security, and infrastructure from planning through delivery, managing scope, timeline, budget, and stakeholders. Hold partners accountable for quality and responsiveness while identifying opportunities to optimize efficiency and costs. Focus on root causes, process improvements, and self-service to prevent recurring escalations. This hybrid role reports to the CIO and emphasizes onsite work in Helsinki or Tampere. Fluency in Finnish and English is required.
Required Qualifications
- Proven experience managing outsourced IT services, partners and SLAs, with a focus on quality, costs and continuous improvement
- A track record of delivering IT projects on scope, time and budget, from planning through implementation and handover
- Broad, T-shaped understanding of IT environments, allowing you to evaluate solutions and lead projects credibly without being the deepest specialist
- Ability to simplify and optimise IT support processes while maintaining a great end-user experience and strong security, bringing structure without unnecessary bureaucracy
- A proactive and pragmatic mindset, with the confidence to drive results through others while being trustworthy, discreet and collaborative
- Ability to communicate clearly across different audiences and prioritise calmly when escalations and project deadlines compete
- Fluent in Finnish and English
- The role is based in Helsinki or Tampere, with a hybrid model and an emphasis on onsite work
- Necessary permits for working in Finland
Desired Qualifications
- ITIL or experience with recognised project methodologies
- Experience working with a technically sophisticated user base
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