IT Service Professional - IT Business Partner
RemoteBrazil or Barueri, São Paulo, Brazil
Job Summary
Provide subject matter expertise to shape strategic IT direction and ensure alignment with business and technical requirements. Execute and manage the implementation of new or changed IT services, overseeing smooth transitions into operations while coordinating with stakeholders. Manage daily operational activities to ensure stable, secure, and efficient service running, proactively resolving issues and optimizing processes. Identify and implement continuous improvement initiatives to enhance service quality and reliability. Ensure comprehensive documentation of service processes and facilitate knowledge sharing across stakeholders. Support governance, financial management, and security standards compliance as required. Execute tasks within service-related projects to ensure effective delivery and adherence to defined standards and timelines.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience, combined with several years of relevant work experience
- Strong understanding of ITIL processes
- Excellent communication and stakeholder management skills
- Analytical and problem-solving abilities
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