IT Service Ops Technician - RMAC
$89,440–$122,720 year
On-siteSavannah, Georgia, United States
Job Summary
Serve as the primary point of contact for users, expertly resolving IT issues via multiple channels while adhering to service level agreements. Efficiently deploy and configure hardware, software, and peripherals, meticulously maintaining asset management accuracy. Proactively apply system patches, troubleshoot hardware and software malfunctions, and oversee IT inventory to ensure adequate stock levels. Provide timely account management support, including password resets and access resolution, while collaborating with internal teams on projects. Take ownership of independent initiatives focused on implementing new operational technologies and enhancing existing IT processes. Participate in a paid on-call rotation; occasional off-hours or weekend work may be required. This full-time onsite role is based at RMAC in Savannah, GA.
Required Qualifications
- Bachelor's degree in an IT-related field or equivalent experience
- 2+ years of proven experience in a technical support or service desk role, demonstrating increasing responsibility
- Exceptional communication skills, both written and verbal, with the ability to explain technical concepts clearly to a variety of audiences
- A positive attitude and a good sense of humor
- Demonstrated ability to diagnose and resolve a wide range of hardware, software, and network issues independently, knowing when to escalate complex problems and possessing a proactive approach to problem-solving
- Highly motivated and organized with a strong work ethic, capable of managing individual tasks effectively while also contributing collaboratively within a team
- Solid understanding of and experience supporting Windows desktop and server environments, macOS, and Linux operating systems
- Experience with Google Workspace administration and a working knowledge of Active Directory (or Entra ID) for user and group management
- Fundamental understanding of core networking concepts and protocols such as DNS, DHCP, CIFS/SMB, and NFS for effective troubleshooting
- This is a full-time position with a standard weekday schedule
- Occasional off-hours or weekend work may be required to support critical system maintenance or address urgent issues
- This position will participate in a paid on-call rotation to support critical incidents
- This is a full-time on-site role based at RMAC in Savannah, GA
- May be required to lift up to 50lbs
Desired Qualifications
- Experience managing and troubleshooting conference room audio-visual (AV) systems for seamless meeting experiences
- Proficiency in Python, PowerShell, or Bash scripting for automating routine tasks and improving efficiency
- Familiarity with IT service management (ITSM) principles and experience with tools such as Jira, Addigy, and Microsoft Intune
- Exposure to Agile/SCRUM methodologies is a plus
- ITIL v4 Foundations certification or a strong understanding of ITIL best practices
- Korean Language
- Desire to learn and grow!
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