IT Service Engineer II
On-siteSeattle, Washington, United States
Job Summary
Resolve complex IT issues across Microsoft 365, identity, networking, and core business systems with full end-to-end ownership. Lead assigned clients and queues by applying structured troubleshooting, scripting automation for repeatable tasks, and sound judgment on independent resolution versus escalation. Manage multi-step device administration, backup/DR triage, and security posture while mentoring Service Engineer I staff through shadowing and feedback. Contribute to operational improvement by surfacing recurring issues and updating runbooks to meet SLA and CSAT targets. Maintain strict adherence to Executech standards, change control, and documentation practices.
Required Qualifications
- 2–5 years of IT support experience
- Strong working knowledge of Microsoft 365 administration
- Strong working knowledge of identity management
- Strong working knowledge of device management
- Working knowledge of PowerShell fundamentals
- Willingness to build safe automation
- Hold (or actively pursue) one Microsoft role-based certification aligned to daily responsibilities
- AZ-104 certification for engineers working regularly in Azure/M365 administration
- AZ-104 certification required for Senior promotion readiness
- MSP experience
Desired Qualifications
- MSP experience strongly preferred
- AZ-104 is recommended for engineers working regularly in Azure/M365 administration
- Equivalent experience may be considered where appropriate
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