IT Service Desk Technician
$37,440–$62,400 year
On-sitePendleton, Oregon, United States
Job Summary
Document and respond to incidents and service requests via phone, email, and instant messaging. Create, modify, distribute, and audit computer user accounts and access rights. Set up computers and peripheral devices, verify hardware functionality, and install and configure appropriate software. Use remote support tools to share screens and assist users or vendors in troubleshooting. Guide users on Wildhorse's software and hardware usage while organizing scheduled upgrades and maintenance. Perform data entry and ensure equipment, tools, and materials are operated safely in compliance with department policies and safety codes.
Required Qualifications
- Familiarity with web browsers (IE, Chrome, Firefox, Safari) and spreadsheets (Excel, Google Sheets, etc.)
- One (1) year of applicable IT experience
- High School Diploma or GED or ten (10) years of experience
- Will lift and maneuver 50 lbs.
- Work/sit for long periods at work/computer station
- Perform repetitive motion of arms, wrist, and fingers
- Move throughout a smoke-filled environment
- Bending, lifting, and maneuvering items
- Crawl under desks and work in confined spaces
- CompTIA A+ certification, or acquire it within 6 months of hire
- Must pass 1 test towards certification every 6 months
- Excellent personal appearance and hygiene habits
- Requires a High-Security Gaming license
- Must be at least 21 years of age
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