IT Service Desk Technician II
On-site · Lewisville, Texas, United States
Lewisville, Texas, United StatesOn-siteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Tier 2 IT Service Desk Technician who handles escalated issues and mentors Tier 1 agents. Responsible for advanced troubleshooting across hardware, software, network, and system issues; creates and maintains internal and end-user documentation; drives permanent resolutions for recurring problems; collaborates with Deskside Support, Infrastructure, and Applications teams; participates in major incident escalations and Sev 2/CSE management as needed.
Required Qualifications
- 2+ years IT support experience
- Strong troubleshooting and documentation skills
- Familiarity with Active Directory
- Ivanti ticketing system
- VPN
- imaging tools
- Ability to work independently
- Mentor others
- E-Verify employment eligibility statement included in posting
- Must be eligible to work in the U.S. with no restrictions
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