IT Service Desk Tech

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IT Infrastructure 99920
Brentwood, Tennessee, United StatesOn-siteFull TimeMid LevelAssociates Degree
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Posted 3 months ago

Job Summary

IT Service Desk Tech role focuses on delivering essential PC support and troubleshooting for end users. Responsibilities include managing hardware and software installations, maintaining performance metrics, and aiding in business continuity planning. Candidates should have an Associate Degree in Information Technology or equivalent experience, with 3-5 years in Desktop Support. Preferred qualifications include A+, MCP, and MCSE certifications. Exceptional communication and problem-solving skills are necessary.

Required Qualifications

  • Associate Degree in Information Technology or equivalent experience
  • 3-5 years of Desktop Support experience
  • Experience with Help Desk call tracking system
  • Proficiency in Windows XP/7 OS and Office 2007/2010
  • Advanced skill set in peripheral equipment repair
  • Ability to interpret technical documents and write reports

Desired Qualifications

  • A+ certification
  • MCP certification
  • MCSE certification

Additional Requirements

  • Frequent travel up to 40% to correctional facilities
  • Subject to after-hours work to meet deadlines