IT Service Desk Tech 3
Remote · United States
United StatesRemoteFull TimeMid LevelAssociates DegreeLarge
Type
Full Time
Level
Mid Level
Education
Associates Degree
Company size
Large
Job Summary
IT Service Desk Tech Level 3 provides advanced technical support for hardware, software, and network issues, acts as primary escalated contact, mentors junior staff, documents resolutions, collaborates with IT teams, and maintains service delivery with strong customer service focus. Responsibilities include troubleshooting, incident resolution, knowledge sharing, on-call participation, and ensuring minimal disruption to operations, with emphasis on Windows OS, O365, TCP/IP, and asset management.
Required Qualifications
- Relevant associate degree or 2+ years' experience in related field
- Ability to pass a Level 2 Background Screening
- Excellent communication skills, both written and verbal
- Customer service oriented and problem solving mindset
- Experience with Windows OS, Microsoft print management, and O365 applications
- Strong multitasking and time-management abilities
- Ability to work in a rotating on-call schedule and flexible hours
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