IT Service Desk Specialist (Third Shift)
On-siteColumbus, Ohio, United States
Job Summary
Provide Tier 1 technical support to corporate, distribution, and retail store associates for basic software and hardware troubleshooting via phone, email, chat, and remote communication. Coach and guide store associates on retail operations while documenting incidents and resolving or escalating problems as needed. Fulfill hardware and software requests by coordinating configuration and installation, and deliver end-user training on supported applications. Maintain confidentiality and utilize available knowledge resources to facilitate resolution. This Third Shift role requires overnight and weekend work with a BA/BS degree or related experience. Join a global, digitally led omnichannel specialty retailer operating over 750 stores across North America, Europe, Asia, and the Middle East.
Required Qualifications
- BA/BS Degree or related experience
- Excellent customer service skills
- Hard working, reliable, and dependable
- Ability to work within a team environment, sharing workload and responsibilities
- Quick to adapt and eager to learn
- Effective verbal, phone, written, and interpersonal communication skills
- Capable of maintaining corporate and job-related confidential information
- Technical and Analytical skills
- Computer literate and working knowledge of operating systems (Windows/Mac)
- Working knowledge of word processing (Microsoft Word)
- Working knowledge of spreadsheet (Excel)
- Working knowledge of E-Mail (Outlook)
- Familiarity with mobile device hardware and operating systems (iOS/Android)
- Ability to work within a team environment, sharing workload and responsibilities
- Effective verbal, phone, written, and interpersonal communication skills
- Capable of maintaining corporate and job-related confidential information
- Technical and Analytical skills
- Computer literate and working knowledge of operating systems (Windows/Mac)
- Working knowledge of word processing (Microsoft Word)
- Working knowledge of spreadsheet (Excel)
- Working knowledge of E-Mail (Outlook)
- Familiarity with mobile device hardware and operating systems (iOS/Android)
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