IT Service Desk Specialist - Part Time Onsite

IT Service Desk Specialist - Part Time Onsite serves as the first point of contact for end users, providing front-line IT support onsite or remotely; troubleshoot and resolve routine issues, apply fixes and workarounds, and escalate more complex problems to senior technicians. Must be eager to learn, follow established procedures, and possess strong organizational and customer service skills. Responsibilities include installing and configuring basic hardware and software, responding to tickets per SLA, documenting the resolution process, providing onsite and remote support, assisting in AV setups, onboarding new hires, setting up workstations, supporting Windows/MacOS/iOS/Android devices, working with Active Directory, basic networking, creating staff documentation, resolving Tier 1 tickets, and escalating complex issues. Travel to client sites, weekend or after-hours work and mandatory overtime may be required. Preferred qualifications include a Bachelor’s degree or relevant certifications, and bilingual English/Spanish is a plus.