IT Service Desk Specialist – Level III
On-siteWashington, District of Columbia, United States
Job Summary
IT Service Desk Specialist – Level III to provide advanced technical support for client-level hardware and software issues in a secure, mission-critical environment. Utilize advanced troubleshooting techniques and diagnostic tools to identify root causes, provide in-depth technical support, collaborate with other technical teams, and document all troubleshooting steps in the designated ticketing system. Leverage knowledge base resources to improve resolution efficiency and consistency, continuously identify opportunities to enhance support processes and customer satisfaction, and ensure timely resolution to maintain operational continuity and service performance.
Required Qualifications
- Minimum of 6 years of progressive experience in technical support or IT service desk roles
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience
- CompTIA CASP+ or (ISC)2 CISSP
- Active Tier 3 (T3) background investigation or ability to obtain and maintain
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