IT Service Desk Specialist – Level II
On-siteDumfries, Virginia, United States
Dumfries, Virginia, United StatesOn-siteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
IT Service Desk Specialist – Level II responsible for diagnosing technical problems, prioritizing incidents by severity, and ensuring timely resolution for client hardware and software issues in a secure environment. Will manage and document incidents in a ticketing system, provide thorough troubleshooting steps and resolutions, support IT services in alignment with security requirements, and identify opportunities to improve service desk processes and performance.
Required Qualifications
- Minimum of 4 years of progressive experience in technical support or IT service desk roles
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience
- CompTIA CASP+ or (ISC)2 CISSP
- Active Tier 3 (T3) background investigation or ability to obtain and maintain
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