IT Service Desk Specialist
$39,330–$51,746 year
Hybrid · Toronto, Ontario, Canada
Job Summary
Reporting to the Supervisor, IT Service Desk, the Helpdesk Support Specialist provides timely, efficient completion of tickets and support to on-site and remote employees. Responsibilities include hardware/software support (Windows 10/11, Microsoft Office, Internet Explorer, NTFS permissions, in-house applications), new-hire account creation, technical documentation, print server administration, collaboration with network/ development teams, mobile device management, and call center support, while adhering to AML requirements when applicable.
Required Qualifications
- College Diploma in related field or 3+ years desktop/laptop support experience
- Excellent analytical, problem solving and troubleshooting abilities
- Excellent verbal and written communication skills
- Ability to adapt and learn new technologies and trends
- Ability to work well in a team environment and independently
- In depth knowledge of Windows 7, Windows 10 and Microsoft Office Suite and Microsoft Domain environment
Desired Qualifications
- College Diploma in related field or 3+ years desktop/laptop support experience
- Shell scripting (nice to have but not required)
- Excellent analytical, problem solving and troubleshooting abilities
- Excellent verbal and written communication skills
- Ability to adapt and learn new technologies and trends
- Ability to work well in a team environment and independently
- In depth knowledge of Windows 7, Windows 10 and Microsoft Office Suite and Microsoft Domain environment
- Creating and updating technical documentation
- Knowledge of Print server and Print tracking software
- Mobile device management
- Call Center support
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.