IT Service Desk/Site Engineer
On-siteManchester, England, United Kingdom
Job Summary
Provide first and second-line IT support to users across the business, diagnosing and resolving hardware, software, and network issues. Manage incidents and requests through the Service Desk system while supporting Microsoft 365 applications, desktop devices, and mobile technologies. Visit offices and project sites to deliver hands-on technical support and assist with IT project delivery, upgrades, and system improvements. Maintain IT documentation, knowledge articles, and asset records while building positive relationships with colleagues. Requires a full UK driving licence and willingness to travel regularly across the UK.
Required Qualifications
- Experience providing IT support in a Service Desk, Desktop Support or similar environment
- Good working knowledge of Microsoft Windows, Microsoft 365 and desktop technologies
- Experience using a Service Desk ticketing system
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- A proactive approach and the ability to manage a varied workload
- A full UK driving licence
- Willingness to travel regularly across our offices and project sites
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