IT Service Desk Intern
On-siteStrongsville, Ohio, United States
Strongsville, Ohio, United StatesOn-siteInternshipEntry Level
InternshipEntry Level
Job Summary
Provide technical assistance and support for computer systems, software, and hardware requests, including password resets and mobile device issues. Address a full range of customer needs through in-person, written, or phone troubleshooting using an astute methodology. Document each interaction in the ticketing system and research follow-up calls to ensure timely resolution. Train decentralized office employees on applications and technology to diminish recurring support requests. Respond to initial calls in a fast-paced environment while maintaining accountability for incident prioritization and service levels.
Required Qualifications
- Pursuing an Associate's or Bachelor's Degree in Information Technology or a related major
- Sophomore, Junior or Senior Standing
- Ability to triage technical issues efficiently and effectively
- Quick to learn new technologies and applications
- Knowledge in relevant operating systems, languages, and environments
- Great verbal and written communication skills
- Positive working attitude, contributing as an individual and team member to accomplish goals
- Strong analytical skills, decisiveness, and sound judgment
- Knowledge of current and evolving information technologies, such as telecommunications, electronic data distribution networks and computers
- Willing and able to work occasional holidays, weekends, and evenings
- Ability to manage time and adapt to changes in workflow
- Authorized to work in the U.S.
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