IT Service Desk Intern
On-siteStrongsville, Ohio, United States
Job Summary
Provide technical assistance and support for requests and incidents focusing on computer systems, software, and hardware, including mobile devices. Address a full range of customer needs through troubleshooting, technical assistance, system usage support, and password resets, utilizing an astute troubleshooting methodology. Respond to initial phone calls in a fast-paced environment while documenting each interaction in the ticketing system. Train customers to facilitate future self-service and research calls requiring follow-up to ensure timely resolution. Maintain accountability for incident prioritization and provide insights to improve workflow efficiency. Work 40 hours weekly during the 3-month summer program in Strongsville, Ohio, with flexibility for occasional holidays, weekends, and evenings.
Required Qualifications
- Pursuing an Associate's or Bachelor's Degree in Information Technology or a related major
- Sophomore, Junior or Senior Standing
- Ability to triage technical issues efficiently and effectively
- Quick to learn new technologies and applications
- Knowledge in relevant operating systems, languages, and environments
- Great verbal and written communication skills
- Positive working attitude, contributing as an individual and team member to accomplish goals
- Strong analytical skills, decisiveness, and sound judgment
- Knowledge of current and evolving information technologies, such as telecommunications, electronic data distribution networks and computers
- Willing and able to work occasional holidays, weekends, and evenings
- Ability to manage time and adapt to changes in workflow
- Authorized to work in the U.S.
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